Our Clients

We strive to exceed your needs

Home Instead Senior Care and our team of CAREGivers make the effort to understand and exceed the needs of every client and their families.

When these needs are altered, we are quick to tailor our services to ensure our clients are always satisfied and their families are confident that their loved ones receive the best personal home help, care and support they deserve.

Client testimonials

We asked some of our clients and their families to provide feedback on their experience in receiving services from Home Instead Senior Care in Sydney's Eastern Suburbs. Here is what they had to say:

"Thank you, Jackie (the CAREGiver) brings my mum enormous support and joy." Louise

"The carer is so capable, compassionate and great with mum. Knowing that someone is there for mum bring us peace of mind. My sister and I are lucky ." Carol

"Thank you once again for looking after my mother and arranging to take her to the hospital for some urgent x-rays. I do appreciate the carer staying with Mum during the x-ray/ultrasound and Mum did say that "it was lovely someone was there with me as I wasn't quite sure what was going on". Having a happy Mum who is enjoying life at the age of 88 is a very important thing for me and I sincerely look forward to continuing our relationship with your wonderful service for (hopefully) many years." Geoff

"Please provide feedback to CAREGiver Hiroko that the client and her husband were thrilled with the support Hiroko's provided. Kenneth, the client's husband gave Hiroko a ten out of ten for service mindedness, initiative and dedication to her work. Brilliant feedback." Tom

"I just wanted to let you know that Mr Collins has been very grateful for all the care your carers have provided. He has had a great experience and wishes to express his thanks to all the carers who attended." Tanya

"On behalf of all my family I write with such gratitude towards you all. Against great adversity you continued to forge deeply important, caring friendships with my grandmother." Kim

"I'm writing to tell you how much I have appreciated the services you provide. Sophie has been both bind and patient and her assistance has been invaluable to me whilst i was recovering from my shoulder surgery. Thanking you again." Victoria

"I saw Mum this afternoon and I asked her how she went with Julie. As you know Mum reckons she doesn’t need a carer but of course we know better. Mum said Julie was lovely and was very happy with every aspect of her caring. I don’t know if it’s true but Mum said this is Julie’s full-time job? Mum requested I try to arrange that she always has Julie as a carer as she thinks Julie is the best. Sounds like we have a “perfect match”, yippee! Please pass on my sincere appreciation to Julie as I know Mum is not easy to please when it comes to a carer she “does not need”. And thanks also goes to you Donna for recommending Julie to look after Mum." Geoff

"We were recommended the services of Home Instead by one of our mother’s physiotherapists. Mum had had a few falls and we knew she needed more assistance to allow her to remain at home, which was her wish. Mum was not keen on the idea of a stranger coming into her home, however she quickly formed a good relationship with the carer, and we are lucky that the same carer is able to come each time. Home Instead provides a reliable service which gives us much reassurance and allows Mum to stay independent. In the evenings the carer arrives to assist Mum with showering, dinner, and companionship. We know that when the carer from Home Instead is there, Mum is being assisted in a kind, friendly and professional manner."  Rosemary Kingsford

"I have no hesitation in recommending Home Instead to anyone who is seeking kind, compassionate and quality care for their loved ones. Every team member I have dealt with, from Management to the Caregivers, have made this an affable, positive experience. A highly professional organisation, always accommodating to our changing needs and requests."  Janine Adams